SP2 and SP5
Aging argon and HeNe lasers, failing scan head electronics and control PCs running software Leica no longer supports. Parts are sourced and refurbished rather than bought new, so sourcing is a large part of the job.
Confocal service / Leica
Leica confocal repair and service
Break-fix repair, preventive maintenance and relocation for Leica TCS SP2, SP5, SP8 and Stellaris laser scanning confocals, quoted system by system. Independent, on site anywhere in the US.
NationwideOn-site service anywhere in the US, or on our bench in Newport, RI
Free assessmentNo charge to review the symptom and quote the work
30-day warrantyOn the parts and labor we install
Fully insuredLiability and equipment coverage, COI on request
Leica confocals we work on
Tell us which one and how it is configured. Each system is evaluated before we commit to a repair.
- TCS SP2Early AOBS and non-AOBS systems on DM IRE2 and DM RE stands
- TCS SP5SP5, SP5 II, SP5 X with white light laser, MP multiphoton variants
- TCS SP8SP8, SP8 X, SP8 with HyD detectors, STED and FALCON options
- StellarisStellaris 5 and 8, including systems coming off Leica contract
- Thunder and widefieldFluorescence stands that share the lab with your confocal
What we do on a Leica confocal
How we quote non-Zeiss confocals: system by system. Send the model, stand, laser lines and software version and an engineer will tell you plainly whether we can take the repair, what it is likely to involve, and whether a service contract makes more sense from us or from the manufacturer for that model.
- Diagnosis of a missing laser line, dim HyD or PMT channel, scanner errors or software that will not connect
- Laser repair and replacement, including solid-state and argon sources, with realignment into the scan head
- AOBS, pinhole and scan path alignment checks with a written report of what was measured
- LAS AF and LAS X workstation support, including replacing failing control PCs on older systems
- De-install, crating, relocation and reinstall with performance checks at the new site
- Trade-in credit toward a refurbished Leica SP8 or Stellaris, or a new CrestOptics spinning disk on your DMi8 stand
Where Leica systems usually fail
The symptoms we see most often, by generation.
SP8
White light laser and AOBS issues, HyD detector faults and LAS X licensing or PC failures. Many SP8s are past their original service agreement, which is when labs call an independent provider.
Stellaris
Still supported by Leica. Labs ask us for PM, repair between contract renewals, relocation and trade-in value when they are deciding whether to renew.
How a service call runs
The same four steps whether it is a down laser or an annual PM.
Tell us the symptom
An engineer, not a call center, reviews your request and asks the few questions that narrow it down.
Get an estimate
You get an advance estimate, refined with scope, parts and lead time once the system is evaluated. You approve before work starts.
We do the work
On site in your lab, or crated and repaired on our bench. Lasers measured, optics cleaned, scan path aligned.
Report and warranty
A written service report with the measurements taken, plus 30 days of coverage on parts and labor.
Thinking about replacing it?
We buy and take trade-ins on Leica confocals and sell refurbished SP8 and Stellaris systems. See the Leica SP8 guide and Leica Stellaris guide on coastalmicroscopes.com.
Questions labs ask us
Do you service Leica confocals?
Yes, on a system by system basis. We evaluate each Leica TCS SP2, SP5, SP8 or Stellaris before committing, then quote the repair. Zeiss LSM systems are the only line we cover with blanket all-inclusive contracts.
Can we get a service contract for our Leica SP8?
Depending on the model, a contract may be available from us or from Leica. For most SP8 and Stellaris systems we recommend starting with per-visit PM and repair, then moving to a contract if the system needs regular attention.
Our SP5 is out of Leica support. Is it worth repairing?
Often yes. Lasers, scan head electronics and the control PC are the usual failures, and we source and refurbish parts for them. If a repair is not the best use of the budget, we will say so and quote a trade-in toward a refurbished confocal instead.
Do you work on LAS AF and LAS X computers?
Yes. We support the control PC, software reinstallation and licensing on older Leica systems, including replacing a failed computer so the confocal keeps running.
Are you a Leica authorized service provider?
No. Coastal Microscopes is an independent service provider and is not affiliated with Leica Microsystems.
Request a free service assessment
Tell us the manufacturer, model and what the system is doing. An engineer reviews every request.
No obligation and no charge for the assessment.